Have an issue or want to give us feedback?
Apprenticeships NT wants to provide you with the best service we can to keep our customers satisfied. If you have a complaint or wish to raise an issue regarding our service, we welcome your feedback as we view customer feedback, good and bad as a valuable learning tool to help us improve our business.
Complaints Handling Procedure
In the first instance, please lodge any complaints and feedback to Apprenticeships Northern Territory via feedback@gtntgroup.com.au and we will respond to your query within 10 business days.
If your complaint cannot be resolved by Apprenticeships Northern Territory or the State deed managers, you can escalate your query to The Department of Employment and Workplace Relations' National Customer Service Line. You may contact them on 1800 020 108 or via their online form.
Apprenticeships Northern Territory can also assist Employers and Australian Apprentices with other types of complaints by providing accurate referral to the most appropriate body. For example, workplace relations complaints must be referred to the Fair Work Ombudsman.
The Australian Apprenticeship Support Loans Program has a stand-alone review process, underpinned by the Australian Apprenticeship Support Loans Act 2014.
National Customer Service Line
The National Customer Service Line assists individuals, businesses and interested members of the public with queries and complaints regarding employment services for the Department, Department of Social Services and National Indigenous Australians Agency.
They are also the central contact for all Commonwealth Government funded employment support services, Australian Apprenticeships, vocational education, and training lines. Including:
- Skilling
- Employer Hotline
- Employer Reporting Line
- National Customer Service Line Transfer Line.
Anyone with a complaint or query about the training sector can report a complaint and have it referred to the right authority for consideration. This hotline is available on 1800 020 108 – please select option 3.